Emerging Media

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When Life Gives You Technology, Make Relationships.

Last month our CEO Bryan Kramer was fortunate enough to sit on an amazing panel, Time to Change — Culture and Brand Disruption Leading to Innovation,” a PARC Forum. This panel brought together some of the brightest minds of Silicon Valley to share both their knowledge and experiences around disruption and innovation. This group consisted of Susan Etlinger of Altimeter Research, Todd Wilms of SAP, Michela Stribling of IBM, and Bryan, who somehow managed the festive group. Here is …

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Bryan Kramer

Posted on February 26, 2014 by Bryan Kramer

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Accessibility as Strategy: The One-Way Conversation is Dead

As my grandma always used to say, “God willing someone answers the phone.” For context, she was talking about customer service and sales people. Are you ready for an open discussion? If you are, that means first, (and still unlike most customer service programs), you need to make yourself accessible. Being accessible means you have to interact, which leads to a 2-way dialogue.

Tony Hsieh, CEO of Zappos, invented his business on accessibility to their customers. Today’s customers are social …

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Bryan Kramer

Posted on June 11, 2013 by Bryan Kramer

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Be Delightfully Disruptive

Our global, collaborative marketplace is driving innovation faster than ever before. Small companies are leveraging the power of social and automated marketing, appearing larger and making it harder to differentiate between small and big businesses. This increased lack of differentiation means it’s getting harder to get noticed.

Disruption in the marketing world is not a new idea – in fact, it’s one of its founding principles. But there are two sides to disruption – dark and delightful. How many times …

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Bryan Kramer

Posted on April 09, 2013 by Bryan Kramer

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Three Mistakes of a SXSW Virgin

It’s been three weeks since my return from my first SXSW Interactive conference in Austin, and I am finally getting around to writing my recap. Things to note about sentence #1: 1) My first time at SXSW. Yes, I am no longer a virgin of said elusive event, and just like the actual first time you do it, mistakes were made. 2) Been back for 21 days. And just now writing about it, obviously while the memories are fresh. And …

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Courtney Smith

Posted on April 03, 2013 by Courtney Smith

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Social Intelligence

We are getting closer than ever before to achieving the highest level of “social intelligence” – meaning understanding the real time information we have access to that powers smarter decisions faster, and with more accuracy. Social media has both set the platform for us to become more intelligent and nimble and address the rising expectations of today’s customer. And, new tools continue to multiply exponentially to help us wrangle this platform/medium/channel. The question is… how do we get smarter about …

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Bryan Kramer

Posted on February 21, 2013 by Bryan Kramer

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5 Ways to Master your Digital Body Language

A company’s digital body language is an assessment of the collective behavior across the Internet, including marketing initiatives and user interactions in the earned, owned and paid sectors online. As opportunities to interact socially are growing leaps and bounds, paying attention to your personal digital body language – as a representative of both your personal brand and your company brand – is becoming critical. Is it consistent? Is it thoughtful? Is it in line with your company’s brand tone… or …

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Bryan Kramer

Posted on December 17, 2012 by Bryan Kramer

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Five Ways to Be a (Social Media) Clutter-Buster

Here’s my conundrum: I’m writing a blog post about rising above social media clutter . . . and the only way you’ll read this is if it rises above your social media clutter. It’s the 80s version of sending a direct mail piece that explains how to “get noticed” in your customer’s mailbox.

I better be freakin’ interesting here. No pressure.

First, let’s acknowledge this—what we consider to be clutter is not necessarily “clutter.” I mean, people inherently filter information. …

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Bryan Kramer

Posted on November 19, 2012 by Bryan Kramer

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Don’t be an Egghead – Your Social Profile Matters

By now, as a marketer, you should know just how important social media is to you and your job. Few companies have ignored what this powerful tool can do for yourself and your company. It allows not only engagement but also the ability to listen to your current and potential customers as well as others in your field. It’s the biggest focus group in the world! However, to be taken seriously and get the most out of it, setting up …

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Bryan Kramer

Posted on November 12, 2012 by Bryan Kramer

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The Evolution of a (Social) Website

With all the talk of social media marketing, I often wonder if people forget about the greatest tool in your marketing arsenal. I’m referring to your corporate website. It’s still your main marketing hub, the place where people go to learn all about your brand and discover more about your products and services. As prevalent as social media is, it’ll still be some time before your Facebook page becomes your corporate site.

Of course, I write a lot about social …

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Bryan Kramer

Posted on November 06, 2012 by Bryan Kramer

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Shared Ownership: The New State of Brand Marketing

The biggest shift in brand marketing is not about time, money or budgets—it’s about ownership. Now more than ever, your audience plays a role in defining your brand. You control your brand’s message, yes, but don’t believe for one second that consumers aren’t doing a little “messaging” of their own. They’re helping to shape your brand, and they’ll have that conversation with or without you. In case you haven’t been formally introduced, welcome to the Land of Social Media.

I …

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Bryan Kramer

Posted on October 30, 2012 by Bryan Kramer

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