Today’s Customer: Choose Your Own Adventure
The original “Choose Your Own Adventure” book was created by Edward Packard called the “Adventures of You.” Between 1978 and 1998, it was a phenomenon for kids (and adults), because it was the first time the reader was given control over the outcome. With so many options to end the story, the unexpected twists brought the reader back to try it again and again.
If this behavior sounds familiar, it’s because it also describes today’s customers. With so many choices …


